The Past: Overcoming Challenges and Gaining Recognition
Gathercare has faced several regulatory challenges starting with a public notice issued by Bank Negara Malaysia (BNM) on 23rd March 2017, which stated that Crowd Care Sdn. Bhd. was not a licensed insurance provider and was listed on BNM’s Financial Consumer Alert List.
A notice from Bank Negara Malaysia (BNM) showing the Financial Consumer Alert List, which includes Crowd Care Sdn Bhd.
The following day, Gathercare promptly submitted its full program guideline and operational plan to BNM for review and clarification. After months of engagement and correspondence, the company formally requested to be removed from the list on 8th August 2017
An application letter submitted to Bank Negara Malaysia (BNM) for consideration under the Financial Technology Regulatory Sandbox Framework.
An appeal letter to Bank Negara Malaysia (BNM) to remove Crowd Care Sdn. Bhd. from the Financial Consumer Alert List.
Finally, in January 2018, Gathercare was officially removed from the alert list after BNM confirmed that the program did not fall under the category of insurance or takaful products and therefore was not in breach of any financial service regulations.
As of 23 April 2025, Crowd Care Sdn. Bhd. has been removed from Bank Negara Malaysia’s (BNM) Financial Consumer Alert List.
In January 2019, Gathercare achieved another key milestone with certified Shariah-Compliant Services, a recognition that requires Gathercare’s program guideline is undergoes an annual audit to ensure it fully adheres to Shariah principles and guidelines, maintaining compliance across all aspects of the program’s operations.
The first Shariah-compliant certificate issued for the period of 2019 to 2021.
Most recent Shariah Compliant Certificate for the year 2025–2026.
Later in 2019, Gathercare submitted a proposal to the Monetary Authority of Singapore (MAS) to explore regional acceptance. On 16th February 2020, Gathercare was invited to join MAS’ second discussion and received a follow-up email the next day, expressing interest in further evaluating the Singapore model.
Mr. Gideon Leong attending MAS's second discussion alongside Mr. Raymond Cheung, Mr. Ravinder Singh, and partners.
On 29 October 2022, Gathercare hosted its first Community Day, marking another meaningful milestone. The event featured the presentation of Gathercare’s Community Report and an engaging talk on the benefits of the Low Carb High Fat (LCHF) diet, both highlighting the company’s ongoing efforts in preventive care and community health education.
First Community Day with our community members at Yue Hartamas.
This milestone was also accompanied by the signing of a Memorandum of Understanding (MoU) with MD Keto Trading, represented by Mr. Ang Tun Chek, formalizing a new partnership between the two parties.
Signing ceremony for the MoU between Gathercare and MD Keto Trading.
Through this collaboration, Gathercare’s program will be integrated into MD Keto’s promotional efforts to guide members towards better medical protection choices, while the LCHF diet will be introduced to a broader audience through Gathercare’s platform. This knowledge exchange is expected to reduce medical cases, lower medical bills, and ultimately decrease monthly cost sharing for all Carers.